Refund policy
RETURN & REFUND POLICY
Last updated: June 19, 2026
At Oakscape, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
RETURN ELIGIBILITY
You may request a return within 30 days after receiving your order.
To be eligible for a return, the item must:
• Be unused and in original condition
• Be returned in its original packaging
• Not show signs of misuse, damage, installation, or alteration
• Include all original components and accessories
• Be accompanied by proof of purchase
We reserve the right to refuse returns that do not meet these requirements.
HOW TO START A RETURN
To request a return, please contact us at:
Please include:
• Your order number
• Your full name
• A description of the reason for the return
Once your request has been reviewed and approved, we will provide return instructions and the appropriate return address.
Items sent back without first requesting a return will not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong item, contact us within 48 hours of delivery at:
Please provide:
• Your order number
• Clear photographs of the item
• Clear photographs of the packaging
• A description of the issue
After review, we may offer:
• A replacement
• A partial refund
• A full refund, where appropriate
Oakscape reserves the right to request additional information or evidence before approving a claim.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
• Products showing signs of use, installation, or damage caused by the customer
• Products returned without prior authorization
• Products damaged due to improper installation, misuse, or handling
• Gift cards
• Personalized or custom-made products
• Products specifically marked as non-returnable
RETURN SHIPPING
Customers are responsible for return shipping costs unless:
• The item arrived damaged
• The item is defective
• The wrong item was received
We strongly recommend using a tracked shipping service.
Oakscape is not responsible for lost, delayed, or untracked return shipments.
EXCHANGES
The fastest way to receive a different item is to return the original item and place a new order after the return has been approved.
REFUNDS
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used during checkout.
Refunds are typically processed within 5–10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Original shipping charges are non-refundable.
ORDER CANCELLATIONS
Orders may be canceled at any time before they are processed.
Once an order has been processed, prepared for shipment, or shipped, it can no longer be canceled and will instead be subject to this Return & Refund Policy.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, for any reason and without justification.
To exercise this right, please contact:
The item must be returned in substantially the same condition in which it was received and must include all original packaging and components.
This statutory right is provided in addition to our standard 30-day return policy.
DELIVERY INFORMATION
Estimated delivery times are generally between 7–15 business days depending on destination, customs processing, and local carrier operations.
Delivery delays caused by customs authorities, transportation carriers, weather events, peak seasons, or other circumstances outside our control do not qualify for automatic refunds or chargebacks.
All orders include tracking information once shipped.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information during checkout.
Oakscape is not responsible for packages delivered to addresses incorrectly entered by the customer.
CONTACT INFORMATION
Oakscape
Email: support@oakscape.shop
Phone: +1 (646) 506-7189
Business Information:
HORIZON PRIME COMMERCE LLC
7901 4th St N Ste 300
St. Petersburg, FL 33702
United States